Questions before choosing ERP
Understand the scope, preparation and decisions behind a useful ERP demonstration.
Where should we start?
Choose one important business process and demonstrate it with your own sample documents. Agree the required modules and acceptance criteria before expanding scope.
Can we move data from spreadsheets?
Prepare clean master data and opening balances. Confirm import formats, supported data types and reconciliation responsibilities during implementation planning.
How much does implementation cost?
Request a scoped proposal. Identify users, branches, modules, migration, training and support requirements so the proposal describes what is included. No fixed pricing is published here.
How long will implementation take?
Timing depends on scope, data quality, integrations and team availability. Agree a phased schedule after reviewing your processes; this website does not promise a fixed delivery date.
Are CRM and ERP the same application?
The MaluOne CRM application supports the MaluOne team's marketing and sales. ERP supports operational workflows. Confirm any requested data exchange or account provisioning explicitly.
What training and support will we receive?
Agree named users for training, handover materials, support channels, support hours and escalation arrangements in your proposal.
Are the website diagrams live ERP screenshots?
No. The workflow diagrams and dashboard illustration explain business concepts. Ask for a live demonstration of the specific capabilities you need.
How do we confirm a feature is suitable?
Bring a realistic example, including exceptions such as partial deliveries or returns. Confirm behavior, limitations and configuration in the demonstration and written scope.
How should we test returns and partial transactions?
Use an order with a partial delivery, a return and a partial payment. Ask the team to trace the remaining quantities, invoice references and customer or supplier balance. Record any unsupported steps and the agreed handling.
Will existing tools connect automatically?
List each required connection and the data it should exchange. Confirm the supported integration, mapping, timing, error handling, ownership and cost. A website link between CRM and ERP does not establish data synchronization.
Can every employee see every branch?
Agree a role and branch access matrix. Test both allowed and restricted actions with representative users, including approval, export and correction responsibilities. Confirm the actual controls for the selected modules.
How do we check imported opening balances?
Agree a cutoff date and approved source totals. Reconcile product quantities, inventory values and customer and supplier balances after a trial import. Assign an owner to investigate differences before accepting the migration.
What happens when we find an error after launch?
Record the affected document, expected behavior and actual result without sharing passwords. Use the agreed support channel and priority rules. Confirm who approves data corrections and how their history is retained.
What should we measure after launch?
Choose a few defined measures, such as unresolved stock differences, orders waiting for delivery or overdue invoice follow-up. Establish a baseline and review period. The website does not promise a specific percentage improvement.